Terms of Service
Stello Master Services Agreement

Terms of Service
Terms of Service
for Stello

This SaaS Services Agreement (“Agreement”) is between Stello Inc., with a place of business at 15206 Antilles Isle Lane, Tampa FL 33647 (“Company”), and the Customer (“Customer”). This Agreement includes and incorporates the above Order Form, as well as the Terms and Conditions below and contains, among other things, warranty disclaimers, liability limitations and use limitations.  There shall be no force or effect to any different terms of any related purchase order or similar form even if signed by the parties after the date hereof. 

TERMS AND CONDITIONS

1. SAAS SERVICES AND SUPPORT

  1. Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the Services in accordance with the Order Form and this Agreement.
  2. Subject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with the terms set forth in Exhibit C.

2. RESTRICTIONS AND RESPONSIBILITIES

  1. Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Company or authorized within the Services); use the Services or any Software for time sharing or service bureau purposes or otherwise for the benefit of a third; or remove any proprietary notices or labels.  With respect to any Software that is distributed or provided to Customer for use on Customer premises or devices, Company hereby grants Customer a non-exclusive, non-transferable, non-sublicensable license to use such Software during the Term only in connection with the Services.
  2. Further, Customer may not remove or export from the United States or allow the export or re-export of the Services, Software or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority.  As defined in FAR section 2.101, the Software and documentation are “commercial items” and according to DFAR section 252.2277014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.”  Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.
  3. Customer represents, covenants, and warrants that Customer will use the Services in compliance with all applicable laws and regulations.  [Customer hereby agrees to indemnify and hold harmless Company against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing from Customer’s use of Services. Although Company has no obligation to monitor Customer’s use of the Services, Company may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.
  4. Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”).  Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.

3. CONFIDENTIALITY; PROPRIETARY RIGHTS

  1. Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party).  Proprietary Information of Company includes non-public information regarding features, functionality and performance of the Service.  Proprietary Information of Customer includes non-public data provided by Customer to Company to enable the provision of the Services (“Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information.  The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law.
  2. Customer shall own all right, title and interest in and to the Customer Data, as well as any data that is based on or derived from the Customer Data.  Company shall own and retain all right, title and interest in and to (a) the Services and Software, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with Implementation Services or support, and (c) all intellectual property rights related to any of the foregoing.
  3. Notwithstanding anything to the contrary, Company shall have the right collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and  Company will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Company offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.

4. PAYMENT OF FEES

  1. Customer will pay Company the then applicable fees described in the Order Form for the Services and Implementation Services in accordance with the terms therein (the “Fees”).  If Customer’s use of the Services exceeds the Service Capacity set forth on the Order Form or otherwise requires the payment of additional fees (per the terms of this Agreement), Customer shall be billed for such usage and Customer agrees to pay the additional fees in the manner provided herein.  Company reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Service Term or then current renewal term, upon thirty (30) days prior notice to Customer (which may be sent by email). If Customer believes that Company has billed Customer incorrectly, Customer must contact Company no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit.
  2. Company may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by Company thirty (30) days after the mailing date of the invoice.  Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Service. Customer shall be responsible for all taxes associated with Customer’s use of the Services other than U.S. taxes based on Company’s net income.

5. TERM AND TERMINATION

  1. Subject to earlier termination as provided below, this Agreement is for the Initial Service Term as specified in the Order Form. The Stello team will contact the Customer for renewal for additional periods of the same duration as the Initial Service Term (collectively, the “Term”), unless either party requests termination at least thirty (30) days prior to the end of the then-current term.
  2. In addition to any other remedies it may have, either party may also terminate this Agreement upon thirty (30) days’ notice (or without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of this Agreement.  Customer will pay in full for the Services up to and including the last day on which the Services are provided. Upon any termination, Company will make all Customer Data available to Customer for electronic retrieval for a period of thirty (60) days, but thereafter Company may, but is not obligated to, delete stored Customer Data. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
  3. TERMINATION FOR CAUSE: Either party may terminate this Agreement for cause, as to any or all Services: (i) upon thirty (30) days’ notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) immediately, if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, liquidation or assignment for the benefit of creditors. This Agreement may not otherwise be terminated prior to the end of the Subscription Term. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.

6. WARRANTY AND DISCLAIMER: 

Company shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner.  Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control, but Company shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption.  However, Company does not warrant that the Services will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from use of the Services.  EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

7. INDEMNITY: 

Company shall hold Customer harmless from liability to third parties resulting from threats, claims and proceedings alleging that the use of Services as permitted hereunder results in the infringement of any United States patent or any copyright or misappropriation of any trade secret, provided Company is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement; Company will not be responsible for any settlement it does not approve in writing.  The foregoing obligations do not apply with respect to portions or components of the Service (i) not supplied by Company, (ii) made in whole or in part in accordance with Customer specifications, (iii) that are modified after delivery by Company, (iv) combined with other products, processes or materials where the alleged infringement relates to such combination, (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) where Customer’s use of the Service is not in accordance with this Agreement.  If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by Company to be infringing, Company may, at its option and expense (a) replace or modify the Service to be non-infringing provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for Customer a license to continue using the Service, or (c) if neither of the foregoing is commercially practicable, terminate this Agreement and Customer’s rights hereunder and provide Customer a refund of any prepaid, unused fees for the Service.

8. LIMITATION OF LIABILITY: 

NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, EACH PARTY AND ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) IN THE CASE OF COMPANY, FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND SUCH PARTY’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO COMPANY FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. SPECIFICATION OF USERS AND ACCESS CONTROL

  1. Authorized Users: An “Authorized User” is defined as an individual who has been authorized by the Customer to access and use the Software in accordance with this Agreement. Authorized Users may include employees, subsidiaries, independent contractors, and other agents of the Customer, provided that such access and use are solely for the Customer’s internal business purposes. The Customer may grant access to the Software only to its Authorized Users. The Customer must ensure that each Authorized User has a unique login and password and that login credentials are not shared or used by multiple individuals.
  2. Unauthorized Access: If Stello detects or is notified of unauthorized access, Stello may suspend the access of the affected user(s) until the matter is resolved. Stello will work with the Customer to investigate and resolve the issue.
  3. Responsibilities of the Customer: The Customer is responsible for:
  4. Managing and monitoring its Authorized Users’ access to the Software.
  5. Ensuring Authorized Users comply with the terms of this Agreement.
  6. Notifying Stello if any Authorized User’s access should be revoked due to unexpected termination, role change, or other reasons.
  7. Protecting the confidentiality of login credentials and immediately reporting any unauthorized access or breach to Stello.

10. MISCELLANEOUS: 

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.  This Agreement is not assignable, transferable or sublicensable by Customer except with Company’s prior written consent.  Company may transfer and assign any of its rights and obligations under this Agreement without consent.  This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein.  No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind the Company in any respect whatsoever.  In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees.  All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.  This Agreement shall be governed by the laws of the State of Delaware without regard to its conflict of laws provisions.

11. JURISDICTION AND GOVERNING LAW: 

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes arising out of or relating to this Agreement, including its formation, interpretation, performance, or breach, shall be resolved exclusively in the state or federal courts located in Delaware. The Parties hereby irrevocably submit to the personal jurisdiction of such courts and waive any objections based on venue or forum non conveniens. Each Party agrees to comply with all applicable laws and regulations of Delaware and acknowledges that any violation of these laws could result in legal consequences in that jurisdiction.

12. DATA PROTECTION AND SECURITY

Compliance with Data Protection Laws: Stello agrees to comply with applicable Data Protection Laws in providing the Services. Customer is responsible for ensuring its use of the Services complies with applicable Data Protection Laws.

Security Measures: Stello will implement reasonable security measures to protect Customer’s data. Customer is responsible for safeguarding its account credentials and ensuring Authorized Users do not share login information.

Data Breach Notification: Stello will notify Customer of any unauthorized access or data breach affecting Customer’s data in accordance with applicable Data Protection Laws

EXHIBIT A : Statement of Work:

  1. Access to Software for Annual Compensation Planning.
  2. Automated and Manual help for setting up the client data onto the software system.
  3. Detailed Features as listed in Order Form

EXHIBIT B: Service Level Terms:

The Services shall be available 98%, measured monthly, excluding holidays and weekends and scheduled maintenance.  If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance.  Further, any downtime resulting from outages of third party connections or utilities or other reasons beyond Company’s control will also be excluded from any such calculation. Customer’s sole and exclusive remedy, and Company’s entire liability, in connection with Service availability shall be that for each period of downtime lasting longer than [one day], Company will credit Customer 2% of Service fees for each period of one day or or more consecutive hours of downtime; provided that no more than one such credit will accrue per day. Downtime shall begin to accrue as soon as Customer (with notice to Company) recognizes that downtime is taking place, and continues until the availability of the Services is restored.  In order to receive downtime credit, Customer must notify Company in writing within 24 hours from the time of downtime, and failure to provide such notice will forfeit the right to receive downtime credit. Such credits may not be redeemed for cash and shall not be cumulative beyond a total of credits for one (1) week of Service Fees in any one (1) calendar month in any event.  Company will only apply a credit to the month in which the incident occurred. Company’s blocking of data communications or other Service in accordance with its policies shall not be deemed to be a failure of Company to provide adequate service levels under this Agreement.

EXHIBIT C : Support Terms: 

Company will provide multi-channel Technical Support to Customers via both telephone and electronic mail on weekdays and weekends  during the hours of 8:00 am through 8:00 pm Eastern Standard time, with the exclusion of Federal Holidays (“Support Hours”). Customer may initiate a ticket during Support Hours by calling [425-615-8731] or by emailing [email protected] or [email protected] .Company will use commercially reasonable efforts to respond to all tickets within one (1) business day.

EXHIBIT D: Client Data Processing Addendum

This Data Processing Addendum (“DPA”) forms part of the Master Services Agreement (“Agreement”) between Customer and Stello Inc. (“Service Provider”) and governs the processing of Personal Data by Service Provider in connection with the Services.

1. Definitions

  1. “Personal Data” means any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.
  2. “Processing” means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.

2. Scope and Roles

Customer may provide Personal Data to Service Provider in connection with the Services. Service Provider will process Personal Data solely to provide the Services under the Agreement and in accordance with Customer’s documented instructions. Customer is responsible for determining the legality of the collection and use of Personal Data.

3.Confidentiality

Service Provider will ensure that all personnel authorized to process Personal Data are bound by confidentiality obligations and receive appropriate training regarding the protection of such data.

4. Security Measures

Service Provider will implement and maintain administrative, technical, and organizational safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, or destruction. These safeguards will be consistent with industry standards and include, where appropriate:
  1. Access controls limiting data access to authorized personnel
  2. Encryption of data in transit and at rest where appropriate
  3. Logging and monitoring of access to systems processing Personal Data
  4. Secure development and infrastructure practices

5. Subprocessors

Service Provider may engage subprocessors to process Personal Data in connection with the Services. Service Provider will ensure that such subprocessors are bound by written agreements that provide data protection obligations no less protective than those set forth in this DPA. Service Provider remains responsible for the performance of its subprocessors. Stello uses AWS (Amazon Web Services) as a subprocessor.

6. Data Breach Notification

Service Provider will notify Customer without undue delay after becoming aware of a confirmed unauthorized access to or disclosure of Personal Data processed on behalf of Customer (“Security Incident”). Service Provider will provide reasonable cooperation and information to assist Customer in responding to the incident.

7. Data Subject Requests

To the extent Customer receives requests from individuals relating to their Personal Data processed through the Services, Service Provider will provide reasonable assistance to Customer in responding to such requests where technically feasible.

8. Data Retention and Deletion

Service Provider will retain Personal Data only for the duration necessary to provide the Services under the Agreement. Upon termination of the Agreement or Customer’s written request, Service Provider will delete or return Personal Data, unless retention is required by law.

9. Compliance with Applicable Privacy Laws

Service Provider will process Personal Data in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), to the extent applicable. Service Provider shall:
  1. Process Personal Data only for the limited and specified purposes described in the Agreement
  2. Not sell or share Personal Data
  3. Not retain, use, or disclose Personal Data outside the direct business relationship with Customer except as permitted by law

10. Audit and Information Rights

Upon reasonable request, Service Provider will provide information necessary to demonstrate compliance with this DPA, which may include relevant security documentation or third-party audit reports where available.

EXHIBIT E: Artificial Intelligence Terms of Service

1. Using Our AI Products and Services 

  1. In using our AI Products and Services, Clients and Users must comply with all applicable laws, including employment, anti-discrimination, data protection, and consumer protection laws.
  2. In using our AI Products and Services, Clients and Users must comply with our Prohibited Uses and Activities Terms and the following requirements:
  3. Do not upload or transmit any content that is illegal, harmful, discriminatory, abusive, or in violation of any intellectual property or privacy rights.
  4. Do not use our Products and Services in a way that infringes, misappropriates or violates anyone’s rights.
  5. Do not modify, copy, lease, sell or distribute any of our AI Products and Services.
  6. Do not represent or claim that AI-generated Output was human-generated  or that such Output has been reviewed, approved, or endorsed by Stello.
  7. Do not interfere with or disrupt our Services, including circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations we put on our AI Products and Services.
  8. Do not share, disclose, or otherwise distribute any Outputs, Suggestions, Content or related results generated by Stello’s AI Products and Services to any third party, except as expressly authorized by Stello or as required by law. AI-generated Content, Outputs and Suggestions are intended solely for internal use in connection with your engagement on the Stello Platform.

2. Client’s and User Responsibilities 

When using Stello’s AI Products and Services, Clients and Users acknowledge and agree that they are solely responsible for:
  1. Validating, interpreting, and reviewing any answers, recommendations, or insights provided by Stello’s AI Products and Services, prior to taking any action based on or in reliance upon them.
  2. Ensuring that inputs submitted to Stello’s AI Products and Services are accurate, lawful, and appropriate.
  3. Complying with all applicable laws, regulations, rules, and regulatory obligations arising from or in connection with its access to or use of Stello’s AI Products and Services, including but not limited to AI governance, employment, anti-discrimination, data protection, and consumer protection laws.
  4. Configuring any automated or downstream decision-making triggered by AI Agent Outputs and complying with all applicable regulatory obligations arising from its use of AI Agents.

3. Stello’s Responsibilities

  1. Stello shall use commercially reasonable efforts to develop and maintain its AI Products and Services in accordance with responsible AI practices. These practices are designed to prioritize accuracy, privacy, security, safety, fairness, and transparency and are aligned with applicable laws and industry standards.
  2. Prior to deployment, Stello conducts internal reviews of its AI Products and Services to assess intended use, training data, and human-in-the-loop controls. This review process is repeated upon any material change to Stello’s AI Products and Services post-deployment.
  3. Stello maintains internal documentation regarding the design, development, and risk assessment of its AI Products and Services. Notwithstanding the foregoing, nothing in this Section shall be construed as a warranty or guarantee of error-free operation
  4. Stello implements industry-standard technical and organizational measures designed to protect the confidentiality and integrity of Inputs provided to Stello’s AI Products and Services.

4. Content and Intellectual Property 

  1. Clients and Users acknowledge and agree that the Outputs and Suggestions are generated on a non-exclusive basis, and that similar or identical Outputs and Suggestions may be generated for other Clients and Users or for Stello’s own internal or commercial purposes. Stello retains all rights in and to its AI Products and Services, including models, algorithms, and improvements.
  2. Clients and Users acknowledge and agree that the Outputs and Suggestions may be generated using third-party AI models, tools, or services, and that such Outputs and Suggestions may be subject to third-party intellectual property, contractual, or other proprietary rights. Stello does not guarantee the originality, ownership, or non-infringement of the Outputs and Suggestions and expressly disclaims any liability arising from the use of such.
  3. Outputs and Suggestions generated through Stello’s AI Products are provided solely for use in connection with the Stello Platform. Clients and Users shall not share, distribute, disclose, or make AI Outputs and Suggestions available to any third party, except as required by law or with Stello’s prior written approval. All AI Outputs or Suggestions remain confidential and may not be used for external purposes, commercial resale, or publication outside the Stello Platform.

5. Developing, improving, and updating AI Products and Services

Stello does not use Clients’ or Users personal data to train AI models. Stello maintains a strong commitment to the fairness, accuracy, bias mitigation, non-discrimination and security of its AI technologies. Stello maintains human-in-the-loop protocols under which AI systems are regularly monitored and tested, and are subject to human oversight.

6. Warranties & Disclaimers

  1. Stello provides AI Products and Services on an “as is” and “as available” basis. To the fullest extent permitted by law, Stello disclaims all warranties regarding AI Products and Services, AI-generated Outputs and Suggestions, whether express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, and non-infringement.
  2. Stello does not warrant that AI Products and Services will be uninterrupted or error-free, nor do we guarantee the accuracy, completeness, or reliability of any AI-generated Output or Suggestions. AI Products and Services are developed to high standards of safety and ethical use; however, AI-generated Outputs and Suggestions may be inaccurate, misleading, biased, or incomplete (“hallucinations”). Clients and Users acknowledge and accept the risks associated with such Outputs and Suggestions. Clients and Users are responsible for validating, interpreting, and reviewing all AI-generated Outputs and Suggestions prior to taking any action based on or in reliance upon them.
  3. Clients and Users acknowledge and agree that the AI-generated Outputs and Suggestions may incorporate or be based on information, content, or recommendations generated by third-party Artificial Intelligence models and are not under Stello’s control. Where Stello’s AI Products generate drafts, scores, forecasts, or other AI-generated Outputs and Suggestions, Clients and Users acknowledge that such Outputs and Suggestions are provided for informational purposes only and do not constitute legal, financial, tax, accounting, employment, regulatory, or other professional advice or representations by Stello. AI-generated Outputs and Suggestions are not a substitute for professional judgment, and Clients and Users agree not to rely on them as such. Clients and Users remain solely responsible for obtaining independent advice from qualified legal, financial, tax, accounting, employment, or other professional advisors before making any decisions based on the AI-generated Outputs and Suggestions.
  4. Stello does not endorse any Content included in AI-generated Outputs and Suggestions. Clients and Users acknowledge that AI-generated Outputs and Suggestions may contain information that is inconsistent with Stello’s views and do not represent Stello’s official position.
  5. Stello recommends maintaining Human-in-the-loop measures for any AI-generated Outputs and Suggestions. Clients and Users are responsible for verifying the accuracy and suitability of AI-generated Content, Outputs and Suggestions before relying on it for decision-making. This evaluation obligation applies regardless of any guardrails, filters, controls, updates, or any other mechanism Stello may implement.
  6. Stello does not represent or warrant that the AI Agents comply with or satisfy any regulatory requirement. The AI Agent is provided solely as a tool to support Clients and Users in their internal processes. Clients and Users must independently determine whether the AI Agent meets their regulatory obligations. Clients and Users agree that all Outputs and Suggestions taken by AI Agents are deemed to be actions taken by the Client.

7. Limitation of Liability

  1. Clients and Users remain fully responsible for reviewing, validating, and approving AI-generated Outputs and Suggestions and for any decisions based on such Outputs and Suggestions. Stello shall not be liable for decisions or automated actions taken without appropriate human review.
  2. Stello will not be liable for any Client or User losses, damages, or claims arising from the use of AI-generated Outputs and Suggestions, including any omissions, errors, inaccuracies, hallucinations, or other limitations.
  3. The limitations of liability set forth in the Stello Master Services Agreement Terms apply fully to the AI Products and Services.

8. Indemnification

Clients and Users shall indemnify, defend, and hold harmless the Stello and its affiliates, officers, directors, employees, contractors, and agents (the “Stello Indemnitees¨) from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of, relating to, or resulting from:

  1. Inputs, including any allegation that such Inputs infringe, misappropriate, or otherwise violate any intellectual property, privacy, data protection, or other rights of a third party.
  2. Access to or use of the AI Products, Services or any AI-generated Outputs and Suggestions, including reliance on such Outputs and Suggestions in regulated, sensitive, or high-risk contexts, such as employment-related, legal, financial, tax, compliance, or similar decision-making.
  3. Any employment or personnel-related decision made by the Client based on or informed by AI-generated Outputs and Suggestions, including but not limited to claims of wrongful termination, discrimination, harassment, retaliation, or violations of labour, employment, or anti-discrimination laws.
  4. Any automated or semi-automated actions taken in connection with AI-generated Outputs and Suggestions without the required human review and validation as set forth in this TOS.
  5. Any failure by the Client to ensure that its use of the AI Products and Services complies with applicable laws, rules, or regulations, or with the Client’s own internal policies, including diversity, equity, inclusion, and anti-discrimination policies.
  6. Any claims by a third party (including the Client’s employees or contractors) arising from inaccurate, misleading, incomplete, or biased AI-generated Outputs and Suggestions (including “hallucinations”), where such risks have been accepted and acknowledged pursuant to Clause 9.

PLEASE READ THE FOLLOWING TERMS OF SERVICE (“TOS”), WHICH ALONG WITH ANY APPLICABLE ORDER AND ALL SUPPLEMENTAL TERMS THAT MAY BE PRESENTED TO YOU FOR YOUR REVIEW AND ACCEPTANCE (COLLECTIVELY, THE “AGREEMENT”) CONSTITUTE THE AGREEMENT BETWEEN THE ENTITY SUBSCRIBING TO USE THE SERVICES (“YOU” or “CLIENT”), AND STELLO LLC. (“Stello”). BY EXECUTING AN ORDER THAT REFERENCES THIS AGREEMENT, OR BY ACCESSING OR USING, OR SUBSCRIBING TO USE THE SERVICES, YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY AND TO COMPLY WITH ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT. THIS AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE SERVICES BETWEEN THE PARTIES AND IT SUPERSEDES ANY PRIOR PROPOSAL, REPRESENTATION, OR UNDERSTANDING BETWEEN THE PARTIES. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THIS AGREEMENT.

Stello may change this Agreement from time to time at its sole discretion, and if it makes any material changes, it will attempt to notify you by sending you an email to the last email address you provided to Stello and/or posting a notice on our website. Therefore, you agree to promptly notify us of any changes in your email address. Any material changes to this Agreement will be effective upon the next renewal date of the Agreement pursuant to the applicable Order. If you disagree with any changes to the Agreement, you must terminate your use of the Services prior to the next renewal of the Agreement.

DEFINITIONS

“Affiliate” means any entity that directly or indirectly is controlled by, controls, or is under common control with a Party.

“Authorized User(s)” means any employee or contractor (including any third-party service provider) of Client for whom Client has created an account to access and use the Software.

“Client Data” means any and all data entered into the Software by Client or an Authorized User, or by Stello upon Client’s or an Authorized User’s request or that or is otherwise accessed, processed or collected by Stello on behalf of Client in connection with providing the Services.

“Documentation” means the technical materials and documentation provided by Stello to Client in hard copy or electronic form describing the use and operation of the Software.

“Intellectual Property Rights” means any and all intellectual property, industrial property, and other proprietary rights throughout the world, including all rights in, to, or arising out of patents, patent applications, inventions (whether patentable or not), invention disclosures, trade secrets, know-how, proprietary information, works of authorship, copyrights, mask works, moral rights, trademarks, service marks, software, data, technology, layout designs, and design rights, and all registrations, applications, renewals, extensions, or reissues of any of the foregoing.

“Order” means all written order forms or other ordering documentation, including online subscription forms, referencing this Agreement, identifying the applicable Services to be made available by Stello, and containing the pricing, subscription term, and other specific terms and conditions applicable to the Services.

“Services” means the Software, Documentation, and any related services agreed by the parties in an Order.

“Software” means the web-based applications developed and maintained by Stello, as that Software is referenced in the Order.

Software License

Short version: This Section describes the grant of the Software license by Stello to Client, the restrictions accompanying the grant, and the acceptable use of the Software by the Client. It also provides that the Client shall be responsible for the actions of its Authorized Users.

1.1. Subject to the terms and conditions of this Agreement, Stello grants to Client and its Affiliates, a limited, non-exclusive, non-transferable (except as set forth in Section 9.8), worldwide license during the term of this Agreement, without the right to sublicense, solely for Client’s and such Affiliates’ internal business purposes and in accordance with the limitations set forth in the Order, (a) to access, use, perform, and digitally display the Software in accordance with the Documentation; and (b) to use and reproduce a reasonable number of copies of the Documentation solely to support Client’s use of the Software.

1.2. Except as expressly permitted herein, Client shall not (and shall not permit any third party, including Authorized Users), to:

  1. a) license, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Software in any way;
    b) modify or make derivative works based upon the Software;
    c) “frame” or “mirror” the Software or any content in the Software on any other server or device;
    d) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from the Software or any part thereof;
    e) use the Software for competitive purposes, including to develop a competitive product or service, build a product using similar ideas, features, functions or graphics of the Software, or copy any ideas, features, functions or graphics of the Software;
    f) intentionally interfere in any manner with the operation of the Software or attempt to access the Software through any unapproved interface; or
    g) otherwise use the Software in any manner inconsistent with applicable law, the Documentation, or this Agreement.

1.3. Client shall not, and shall not permit any third party, including Authorized Users, to knowingly:

(a) store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violate of third-party privacy rights;
(b) store material containing software viruses, worms, Trojan horses, or other harmful computer code, files, scripts, agents, or programs;
(c) interfere with or disrupt the integrity or performance of the Software or the data contained therein; or
(d) attempt to gain unauthorized access to the Software or its related systems or networks.

1.4. Client will

  1. a) be responsible for its Authorized Users’ compliance with these TOS;
    b) be responsible for the content of Client Data and provide Stello with full, good faith cooperation, including accurate billing information;
    c) be responsible for issuing, disseminating, and canceling passwords to Authorized Users on an ongoing basis, and for taking steps to maintain appropriate security regarding passwords; and
    d) use commercially reasonable efforts to prevent unauthorized access to or use of the Software, and notify Stello promptly if it becomes aware of any such unauthorized access or use.

Fees and Payments

Short version: This Section describes the process by which Client will be billed for its annual subscription as well as detailing the penalties for failure to pay in a timely manner and the treatment of sales tax.

2.1. Fees: Client will pay Stello the license fees set forth in the Order (“License Fees”). Stello or its partners may provide consulting or other professional services (the “Professional Services”) to Client upon request and agreement of the parties. The fees for any Professional Services (“Professional Service Fees”, and together with the License Fees, the “Fees”) will be priced in an Order or separate Professional Services Agreement. All Fees will be due and payable within 30 days of receipt of the applicable invoice issued by Stello. All Fees are non-cancellable and non-refundable, except as otherwise provided herein or in any Professional Services Agreement. Client is responsible for maintaining complete and accurate billing and contact information within the Service. Unless Stello has agreed to an alternative payment arrangement, Client must provide Stello with a valid credit card number and any other payment information required for Stello to process Client’s payment. By submitting that information to Stello or a third party credit card processor, Client agrees that it has authorized Stello and/or the processor to charge the credit card for all Fees, including monthly fees and any overages. Stello or a third party credit card processor will automatically bill the credit card provided by Client or other form of payment submitted as part of the order process for the Fees and Client hereby consents to such automatic billing. Stello reserves the right to change the License Fees in its sole discretion; provided, however, that Stello shall provide three months prior written notice to Client and the revised License Fees shall not be effective until the Client’s renewal term following the effective date of the new License Fees.

2.2. Late Fee: Payments will accrue interest at the rate of one and a half percent (1%) of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid. If Client’s account is 15 days or more overdue, Stello may, in addition to any of its other rights or remedies, upon written notice, suspend Customer’s access to the Service until such amounts are paid in full. If such failure to pay has not been cured within 30 days of the due date, then upon written notice, Stello may terminate this Agreement and any or all outstanding Orders in accordance with Section 3 below.

2.3. Sales & Use Taxes: All fees payable to Stello by Client hereunder are exclusive of any sales taxes, use taxes, value added taxes and similar taxes applicable to the provision of Services or the license of the Software, specifically excluding any taxes based on Stello’s net income. If Stello incurs or is required to collect or pay any federal, state or local taxes based on the Software, Services or other deliverables, such taxes will be billed to and paid by Client. Client must provide Stello with accurate information to help it to determine whether any such taxes are due.

Term & Termination

Short version: This section details the term of the Agreement and each party’s right to terminate the Agreement.

3.1. Term: This Agreement will continue during the period set forth on the Order (“Initial Term”). 30-days prior to the end of the Initial Term or any subsequent renewal term equal in length to the Initial Term (each, a “Renewal Term,” together with the Initial Term, the “Term”), Stello will notify the Client about the upcoming renewal of this Agreement (including each Order hereunder). The Agreement will renew for additional consecutive terms equal in length to the Renewal Term, unless either party provides to the other notice of its intention not to renew this Agreement during the 30-day period. If you do not wish your Account subscription to renew automatically, or if you want to change or terminate your subscription, please contact Stello.

3.2. Breach: Either party may terminate this Agreement if the other party commits a material breach of this Agreement and fails to remedy the breach within thirty (30) days after receiving written notice of the breach from the non-breaching party, describing the breach in reasonable detail.

3.3. Effects of Termination: Upon termination or expiration of this Agreement,

  1. a) the licenses granted hereunder and Client’s access to the Services will terminate;
    b) each party will continue to comply with its confidentiality obligations under Section 4;
    c) Stello shall have the right to delete any and all Client Data immediately upon expiration or termination of this Agreement and shall, at the request of the Client, delete any Confidential Information of the Client to the extent permitted by law.

Confidentiality and Proprietary Rights

Short version: This section details each party’s obligations with respect to the other party’s confidential information. These obligations are mutual, and we expect the same level of care with respect to our confidential information you expect from us. Further explanation of our treatment of information provided by you may be found in our Privacy Policy

4.1. Confidential Information: “Confidential Information” means all confidential information disclosed by Stello or Client (“Disclosing Party”) to the other party (“Receiving Party”), that is marked in writing as “confidential” or by a similar designation or that otherwise should be considered confidential information based on the nature of the information and circumstances of disclosure. For clarity, Confidential Information also includes Client Data, and Stello’s pricing, the non-public parts of the Service, its user interface, design and layout, and any related non-public specifications, documentation or technical information that Stello provides to Client and/or Authorized Users. Confidential Information will not include any information that

  1. a) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party;
    b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party;
    c) is received from a third party without breach of any obligation owed to the Disclosing Party; or
    d) was independently developed by the Receiving Party.

4.2. Protection of Confidential Information. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care). The Receiving Party may only use Confidential Information of the Disclosing Party to perform its obligations or exercise its rights under this Agreement. Except as expressly authorized by the Disclosing Party in writing, the Receiving Party will limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors or agents who need such access to perform obligations under this Agreement and who are bound to terms as least as restrictive as those in this Agreement. Neither party will disclose the terms of this Agreement to any third party (other than its Affiliates and their legal counsel and accountants) without the other party’s prior written consent.

4.3. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. The Receiving Party may also disclose Confidential Information to enforce the terms of this Agreement and to respond to claims that any Data violates the rights of third parties.

4.4. Ownership. The Services (including the Software and Documentation), and all worldwide Intellectual Property Rights in each of the foregoing, are the exclusive property of Stello and its suppliers. All rights in and to the Services (including the Software and Documentation) not expressly granted to Client in this Agreement are reserved by Stello and its suppliers. Except as expressly set forth herein, no express or implied license or right of any kind is granted to Client regarding the Services (including the Software and Documentation), or any part thereof, including any right to obtain possession of any source code, data or other technical material related to the Software.

WARRANTY

Short version: This section outlines the warranties granted, and those that are not granted, with respect to the Software.

5.1. Limited Warranty: Stello warrants to Client that the Software will operate in accordance with the Documentation. The foregoing warranty shall not apply to performance issues of the Software (a) caused by factors outside of Stello’s reasonable control; (b) that result from any actions or inactions of Client or any third parties; or (c) that result from Client’s data structures, operating environment, or equipment. If the Software does not perform as warranted, Stello will, at its own expense, promptly correct any warranty breach. If, after making reasonable efforts to do so, Stello cannot provide the correction as described above, either party will be entitled to terminate the Order pursuant to Section 3, and Client will be entitled to a refund of any pre-paid fees for the period after the date of termination.

5.2. DISCLAIMERS: NOTWITHSTANDING THE FOREGOING, STELLO DOES NOT WARRANT THAT CLIENT’S USE OF THE SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. OTHER THAN THE EXPRESS WARRANTIES CONTAINED IN SECTION 5.1, STELLO MAKES NO REPRESENTATION OR WARRANTY AND HEREBY SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, REGARDING THE SERVICES AND THE SOFTWARE, INCLUDING ANY IMPLIED WARRANTIES AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SYSTEM AVAILABILITY OR RELIABILITY, AND ANY IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. NO REPRESENTATION OR STATEMENT WILL BE BINDING UPON COMPANY AS A WARRANTY OR OTHERWISE UNLESS EXPRESSLY CONTAINED OR REFERENCED IN AN ORDER OR THIS AGREEMENT. CLIENT FURTHER ACKNOWLEDGES THAT THERE ARE RISKS INHERENT IN INTERNET CONNECTIVITY THAT COULD RESULT IN THE LOSS OF CLIENT DATA OR CONFIDENTIAL INFORMATION. CLIENT ASSUMES SOLE RESPONSIBILITY FOR RESULTS OBTAINED FROM ITS AUTHORIZED USERS’ USE OF THE SOFTWARE OR SERVICES OR AND FOR CONCLUSIONS DRAWN FROM SUCH USE.

Indemnification

Short version: This section outlines the indemnification obligations of both Stello and the Client.

6.1. By Stello: Stello agrees to defend Client, its Affiliates and their respective officers, directors and employees (“Client Indemnitees”) against any third party suits alleging that the Services as delivered by Stello infringes or violates any third party intellectual property rights, and to indemnify and hold harmless such Client Indemnitees for all penalties, losses, liabilities, costs and expenses, including, but not limited to, reasonable attorneys’ fees, consultants’ fees, court costs, damages awarded or costs of settlements entered into with respect to the third party claim. Stello has no liability if the alleged infringement or violation is based on: (i) a modification of the Software by Client or Client’s agent without Stello’s authorization, (ii) Client’s use of the Software in a manner contrary to the written instructions given to it by Stello, or (iii) the use of the Software after notice of the alleged or actual infringement from Stello or any appropriate authority. In the event of such third-party claim, Stello may, at its option, modify the Software to avoid the claim while maintaining substantially similar functionality or obtain a license to resolve the claim. In the event Stello is unable to achieve either of the foregoing on reasonable commercial terms, Stello may terminate the Order and provide Client a pro rata refund of any prepaid but unearned fees.

6.2. By Client: Client agrees to defend Stello and its officers, directors and employees (“Stello Indemnitees”) against any third-party suits arising from or in connection with (i) use of the Services by Client or any Authorized User in violation of this Agreement; (ii) Client Data uploaded or transmitted to the Service by Client or an Authorized User the transmission, storage or use of Client Data (whether based on a theory of infringement, unlawful use, violation of privacy or otherwise), and to indemnify and hold harmless such Stello Indemnitees for all penalties, losses, liabilities, costs and expenses, including, but not limited to, reasonable attorneys’ fees, consultants’ fees, court costs, damages awarded or costs of settlements entered into with respect to the third party claim.

6.3. Procedure: The indemnifying party’s obligations under Sections 6.1 and 6.2 shall be subject to the following:

(a) the indemnifying party is given prompt notice of such claim by the party seeking indemnification, provided that failure to give prompt notice shall relieve the indemnifying party of its indemnification obligation only to the extent that the delay materially prejudices the indemnifying party’s ability to defend against the claim(s);
(b) each party provides reasonable cooperation to the other in the defense and settlement of such claim; and
(c) the indemnifying party is given sole authority to defend or settle the claim, as long as no settlement requires the indemnified party to pay any amount or admit liability or wrongdoing.

Limitation of Liability

Short version: This section sets forth the limitations on potential liabilities arising under the Agreement. The limitations apply equally to each party. The limitations do not apply to either party’s indemnification obligations.

7.1. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR REVENUE, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER ANY CLAIM FOR RECOVERY IS BASED ON THEORIES OF CONTRACT, NEGLIGENCE OR TORT (INCLUDING STRICT LIABILITY). THE FOREGOING EXCLUSION WILL NOT REDUCE EITHER PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 6 OR A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS HEREIN.

7.2. IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY TO THE OTHER PARTY OR ANY OTHER THIRD PARTY IN CONNECTION WITH THIS AGREEMENT EXCEED AN AMOUNT EQUAL TO THE TOTAL AMOUNT OF FEES PAID OR PAYABLE BY CLIENT IN THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM, REGARDLESS OF THE FORM OF CLAIM OR ACTION. THE PARTIES ACKNOWLEDGE THAT THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS BETWEEN STELLO AND CLIENT AND THAT STELLO’S PRICING REFLECTS THIS ALLOCATION OF RISK AND THE LIMITATION OF LIABILITY SPECIFIED HEREIN. THE FOREGOING EXCLUSION WILL NOT APPLY TO EITHER PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 6 OR A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS HEREIN.

Data


Short version: This section acknowledges that Client is the exclusive owner of all Client Data but that Stello may use such data (1) to provide the services and (2) in aggregate, de-identified form to improve the Services. It also details your obligations with respect to your data and the security practices of Stello.

8.1. License; Ownership. Client grants Stello a non-exclusive, worldwide, royalty-free and fully paid license (a) to use the Client Data as necessary for purposes of providing the Services and enabling the operation of the Software, and (b) to use the Client trademarks, service marks, and logos as required to provide the Services. The Client Data hosted by Stello as part of the Services, and all worldwide Intellectual Property Rights therein, is, as between Stello and Client, the exclusive property of Client. All rights in and to the Client Data not expressly granted to Stello in this Agreement are reserved by Client. Notwithstanding anything to the contrary herein, Stello shall have the right to collect and analyze aggregated data and other information relating to the provision, use, and performance of various aspects of the Services and related systems and technologies (“Aggregated Data”), and Stello shall be free (during and after the term of this Agreement) to (i) use Aggregated Data to improve and enhance the Services and for other development, diagnostic, and corrective purposes in connection with the Services and any other Stello offerings, and (ii) disclose Aggregated Data solely in aggregate or other de-identified form in connection with its business, provided that the Aggregated Data cannot be used in any way to identify Client, the Client Data or any of its Authorized Users.

8.2. Client Warranty. Client represents and warrants that any Client Data hosted by Stello as part of the Services shall not (a) infringe or misappropriate any Intellectual Property Rights of any person; (b) be deceptive, defamatory, obscene, or unlawful; (c) contain any viruses, worms or other malicious computer programming codes intended to damage Stello’s systems or data; or (d) otherwise violate the rights of any person. Client agrees that any use of the Services contrary to or in violation of the representations and warranties of Client in this section constitutes unauthorized and improper use of the Services.

8.3. Client Responsibilities for Data and Security. Client and its Authorized Users shall have access to the Client Data and shall be responsible for all changes to and/or deletions of Client Data and the security of all passwords and other Access Protocols required in order to access the Software. Client shall have the ability to export Client Data out of the Software. Stello backs up Client Data regularly, but Client is encouraged to make its own back-ups of the Client Data. Client shall have the sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Client Data.

8.4. Stello Responsibilities for Data and Security. Stello shall

  1. a) maintain and enforce an information security program including safety, physical and technical security policies and procedures with respect to its processing of Client Data that meets or exceeds industry practices and standards applicable to the protection of data similar to Client Data;
    b) provide technical and organizational safeguards against accidental, unlawful or unauthorized access to or use, destruction, loss, alteration, disclosure, transfer, or processing of Client Data consistent with industry practice and standards, and designed to ensure a level of security appropriate to the risks presented by the processing of data similar to Client Data;
    c) periodically test its systems for potential areas where security could be breached and monitor for suspected breaches;
    d) promptly report to Client any breach of security or unauthorized access to Client Data that Stello detects or becomes aware of;
    e) use diligent efforts to remedy any breach of security or unauthorized access to Client Data in a timely manner; and
    f) refrain from notifying, for or on behalf of Client (or any Authorized User), any regulatory authority, consumer or other person of any breach of security or unauthorized access to Client Data unless Client explicitly requests in writing that Stello do so.

Miscellaneous Provisions

Short version: This section details other provisions regarding the construction of the Agreement and relationship between the Client and Stello. It also specifies each party’s right with respect to assignment of the Agreement.

9.1. Excusable Delay (Force Majeure): Neither party will be liable for failure to perform its obligations hereunder due to any unforeseeable event beyond the control of, and not caused by the fault or negligence of, the party or its agents (unless the event would have been prevented by the affected party’s compliance with this Agreement), including but not limited to acts of God, fire, flood, explosion, war, riot, declaration of martial law or emergency by governmental authority, terrorism, third-party strikes or other work stoppages by third parties, or similar cataclysmic occurrences; provided, however, that the party rendered unable to perform will use diligence to resume or remedy, as the case may be, the performance of its obligations hereunder as soon as practicable. If the party rendered unable to perform is unable to resume or remedy, as the case may be, the performance of its obligations hereunder within 45-days from the start of its initial failure to perform its obligations, the other party may terminate this Agreement after the 45-day period by sending a written notice of termination to the to the affected party.

9.2. Governing Law: The laws of the state of Florida govern any action arising out of this Agreement without regard to its principles of conflicts of law.

9.3. Notice: The communications between Client and Stello may take place via electronic means, including via the Services or email. For contractual purposes, each party (a) consents to receive communications from the other in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that one party provides to the other party electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing.

9.4. Relationship between the Parties: Stello is an independent contractor of Client, free from Client’s direction and control, and not an agent or employee of Client. Stello has no authority to act on behalf of Client or in its name to incur any obligations or expenses on behalf of Client, or to bind Client, either directly or indirectly, in any manner.

9.5. Severability and Waiver: In the event any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement will remain in full force and effect. No failure to act on account of any default will constitute a waiver of any such default or of the performance required.

9.6. Export Control: Client may not use, export, import, or transfer any Services except as authorized by U.S. law, the laws of the jurisdiction in which Client obtained the Services, and any other applicable laws. In particular, but without limitation, the Services may not be exported or re-exported (a) into any United States embargoed countries, or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List. By using the Services, Client represents and warrants that (i) Client is not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and (ii) Client is not listed on any U.S. Government list of prohibited or restricted parties. Client also will not use the Services for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons. Client acknowledges and agrees that products, services or technology provided by Stello are subject to the export control laws and regulations of the United States. Client shall comply with these laws and regulations and shall not, without prior U.S. government authorization, export, re-export, or transfer Stello products, services or technology, either directly or indirectly, to any country in violation of such laws and regulations.

9.7. Headings, Comments and Descriptions. The headings contained in this Agreement and the explanation under each heading to describe the contents of the section (marked “Short version“), are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement.

9.8. Assignment: This Agreement will inure to the parties’ permitted successors and assigns, which will be bound thereby. This Agreement may not be assigned by either party without the other party’s prior written consent, except that this Agreement may be assigned to a party’s Affiliate or to any successor to all or substantially all of a party’s businesses, whether by merger, change of control, asset sale or similar transaction. Any assignment in breach of the foregoing shall be void.

9.9. Survival: The rights and obligations of Stello and Client contained in Section 2 (Fees and Payment), Section 3.3 (Effects of Termination), Section 4 (Confidentiality and Proprietary Rights), Section 5.2 (Warranty Disclaimers), Section 6 (Indemnification), Section 7 (Limitation of Liability), Section 8 (Data) as regards the Aggregated Data, and Section 9 (Miscellaneous) will survive any termination or expiration of this Agreement. No action or claim relating to this Agreement may be instituted more than one year after the event that gave rise to such action or claim.

9.10. Publicity. Stello may refer to Client as a Stello customer, orally and in writing (including in promotion or marketing materials and on Stello’s website and social media postings) unless Client has instructed Stello not to refer to Client as a customer.

9.11. Engagement. Stello may send emails to the Client to communicate with you about the Services, including by sending Services-related announcements, notifications, reminders, messages to archive content and links to Services-related features, updates, security alerts, and support and administrative messages, product and company-related updates, and for research and development purposes, including to analyze and improve the Services and our business, and to develop new products and services. Client will have the option to opt-out or unsubscribe from these emails.

9.12. Privacy: Stello’s Privacy Policy will be made available upon request and is incorporated herein by reference. Stello reserves the right to modify its privacy policies in its reasonable discretion from time to time.

9.13. Entire Agreement: This Agreement contains the entire Agreement of the parties and supersedes all prior or contemporaneous agreements, understandings, proposals, letters of intent or letters of understanding or the like, whether written or oral between the parties.

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